Digital Change: Three drivers for fast and effective digital transformation

A year of the NHS Wales Video Consultation Service

A patient chatting with her doctor on a video call using her smartphone.
Gorodenkoff —

1. Focus

Undoubtedly, the pandemic had the effect of focusing the mind on the job that had to be done, particularly in the NHS, however what it also exposed what that in digital projects and programmes, it is all to often the case that the purpose of the project is not totally clear and there is some ambiguity surrounding it. This is particularly the case with large-scale projects with a long lifespan, where personnel change, requirements evolve and even the political influences changing result in different perceptions in the ultimate goals of the project.

2. Functionality

Quite often, particularly with large corporate or government programmes, a single digital solution is procured or recommended under a ‘one system’ approach. While this obviously has benefits in terms of scales of economy and efficiencies, it can often mean significant business change just to accommodate the system as well as potential gaps in requirements of large parts of a diverse user-base.

3. Humility

From the outset, we knew that mistakes would be made. We didn’t have the perfect plan that if everyone adhered to, everything would go swimmingly. And because of that nobody was overly defensive when there were deviations or impediments. We accepted the suggestions and criticism, and because we were in the mindset of being ready for bumps in the road, we responded to them quickly. This was a perfect demonstration of the Agile ideology; iteratively improving our offering quickly and in line with the users’ needs.

Digital Programme Manager. Passionate about working smarter and living happier.

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